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THE RIVERDALE VIBES RESORT
The terms and conditions are strictly implemented for check-in guests:
- The resort is only authorized to accommodate properly registered guests. For this purpose, guests are to present their valid national ID card or passport, or any other valid proof of identity to the relevant working staff.
- Settlement of bills: Bills must be settled upon arrival either by payment in cash or online transfer (Gpay/Phonepay/Paytm), cheques are not accepted.
- Guests are to use their rooms for the agreed period. If the guest breaks their stay, money will not be refunded.
- Guests are to use their rooms for the agreed period. If the period of accommodation is not stipulated in advance, guests are to check out by 11:00AM on the last day of their stay at the latest, and they are obliged to have vacated the room by this time.
- Extended time are chargeable by the amount of 1000 pp.
- Be advised to keep valuables in your personal rooms. Keep your doors lock closed when not in the room or when you are sleeping. We have a permanent guard in the resort but he can’t see all rooms at the same time. The resort will not in any whatsoever, be responsible for the loss of guests belongings or any other property.
- On the basis of an advanced booking the resort is to pencil book any reservation made and 50% security deposit must be done by resort guest for confirmation of booking.
- 50% of the total to be deposited in the Gpay/Paytm/Resorts Bank Account. Inform us for reservations, so we can give you our bank details.
- Full refund of reservation fee for cancellation made 15 working days prior to the scheduled reservation.
- 30% refund of the reservation fee for cancellation made less than 7-15 working days.
- Forfeiture of booking will be imposed for cancellations made less than 7 working days prior to arrival date.
- Re-booking must be done 15 working days prior to date of arrival, otherwise re-booking may not be permitted.
- Early check-in/Late check-out privileges are subject to availability.
- Rooms will be held until 1 PM on the day of your scheduled arrival. If you are unable to use your room and fail to arrive before 1 PM without informing us of your late arrival, rooms will be released and reservation fee will be forfeited.
- The resort may offer guests who ask to extend their stay a different room to the one in which they were originally accommodated.
- Resort keys must be deposited at the reception desk whenever guest leaves the premises and at the time of check out. We charge P1500.00 for any lost keys.
- Damage to any property belongings are chargeable accordingly.
- The management reserves for itself the absolute right of admission to any person in the resort premises and to request any guest to vacate his or her room at any moments without previous notice and without assigning any reasons whatsoever. The guest shall be bound to vacate when requested to do so. In default, the management will be entitled to remove the luggage and belongings of the visitor from the room occupied by him or her and lock the room or rent the room to another guest. This will only happen if the person(s) occupying the room(s) are disturbing the place or / and safety from the resort / personnel or other resort guests.
- Guest may not move furnishings, or interfere with the electrical network or any other installations in the resort rooms or on the premises of the resort without the consent of the resort management. If any malfunction is discovered during your stay please report this to the caretaker and we will repair this as soon as possible.
- If the guest becomes ill or injured, the resort can help the provision of medical assistance or, as the case may be, to arrange for the guest to be taken to hospital, all at the guest expense.
- Upon departing, guests are obliged to turn off all water faucets, lights in the room and its facilities as well as the air-con and to shut the door as they leave. Keep your door and windows closed when the AC is working.
- Children below the age of 10 are free of charge.
- Children above the age of 10 are chargeable 1000.
- Guests are to observe night time peace and quiet, they are not to disturb the other guests accommodated in the resort.
- Complaints by guest and any possible suggestions for improving the resorts activities are welcomed by the resort management.
- We no longer allow bringing of Pets Inside the Resort. Guest bringing their pets will no longer be accommodated inside the resort.
- Minors under 18 years, male or female, are not allowed to stay at this resort without being accompanied by their parents or guardians.
- Guests are obliged to observe the provisions of these house Rules. In the event that a guest is in breach of these rules, the resort has the right to repudiate the agreement on the provision of accommodation services before the agreed period has elapsed.
- Swimming pool timing check-in till midnight 1.00 AM.